FAQ

HOW DO I CREATE AN ACCOUNT?

While you can still shop without an account, having an account lets you track your orders more efficiently and receive updates on your orders.

To create an account, follow these steps:

Go to the Create an Account page by clicking on this Fill up the boxes to sign up for an account.

ORDERING

HOW DO I PLACE AN ORDER?

To place an order, please follow these steps:

1. Select Item(s)

After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

2. Review Item(s) in Cart

If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

3. Check Out

Once you have all your preferred item(s) in the cart, click "Check Out."

Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

4. Confirm Order

After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

SHIPPING

HAS MY ORDER SHIPPED?

If you have placed an order with us, you can always check the status of your order by logging into your customer account.

To login to your account, click this and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

RETURNS AND CANCELLATIONS

HOW DO I REQUEST A REFUND?

The product didn't work out, or it wasn't you expected? No worries, if your product was purchased from the Stanley website within the last (30) days, we can help with the refund. Returned item(s) must be unused, undamaged, and returned in its original packaging.

To request a return, . If your product was purchased from another retailer, you'd need to request a refund from that retailer.

WARRANTY CLAIM

IS MY PRODUCT COVERED UNDER A WARRANTY OR GUARANTEE?

Stanley Products are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover parts or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions provided with your product.

PRODUCT QUESTIONS

HOW SUSTAINABLE ARE THE PRODUCTS MANUFACTURED?

The most sustainable products are the kind that never need to be thrown away or replaced. That’s why Stanley has been building durable and reusable bottles for over 100 years. The products are made from Stainless Steel, which is one of the most recyclable materials on the planet. This has enabled Stanley to cut down on the need for disposable products globally. Stanley may have been one of the first to recognize the importance of producing long-lasting and reusable products, but it’s about how they do it. By staying focused on Environmental Health and Safety throughout their entire supply chain, Stanley is committed to ethical manufacturing, reducing their corporate footprint, and living by a guarantee that means replacing a single part instead of a whole product whenever possible. To learn more about Stanley's (a brand of PMI) commitment to Corporate Social Responsibility (CSR) visit the PMWorldwide.

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